Frequently Asked Questions
Everything you need to know about your ROCKBROS gear and orders.
What is the standard shipping time for ROCKBROS orders?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 5-10 business days. Expedited shipping options are available at checkout for faster delivery.
Does ROCKBROS offer a warranty on cycling accessories?
Yes, we offer a 1-year limited warranty on most of our products, including bike bags, lights, and helmets, covering manufacturing defects under normal use conditions.
What is your return policy if the product doesn't fit?
We offer a 30-day return policy. If your gear doesn't fit or meet your expectations, you can return it in its original, unused condition with all packaging for a full refund or exchange.
Are ROCKBROS bike bags fully waterproof?
Many of our panniers and saddle bags feature high-density TPU material and seamless welding technology, making them 100% waterproof. Please check the specific product description for the 'Waterproof' vs 'Water-resistant' rating.
How can I track my package after it has been shipped?
Once your order ships, you will receive an automated email containing your tracking number and a link to our tracking portal to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout experience.