Returns & Exchanges
At ROCKBROS, we stand by the quality of our cycling gear and offer a 30-day return policy for items in their original, unused condition. If you are not completely satisfied with your purchase, we are here to help you find the right equipment for your ride.
Initiate Your Request
Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags, manuals, and protective materials are included.
Ship the Gear
Affix the provided return label or ship the package via a trackable carrier to our designated processing center.
Quality Check & Refund
Once our technicians inspect the gear, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing